How do I enrol for the policy?

Easy! Just complete the application steps via MSIG Online for immediate processing of your chosen product.

Would I need to get a medical examination before buying insurance?

Nope, not necessary. Just note that our policy doesn't cover any existing illness or condition you might have before the insurance was purchased.

Can I buy insurance on behalf of others e.g. parents, friends?

Yes, you can as long as they are within the age limit of the respective policy. But 'Family Members' in 1 certificate is restricted to yourself, spouse & maximum 5 children only. You can find out more by downloading the Product Disclosure Sheet (PDS), available in the More Info section of your chosen product.

I'm pregnant. Does the Travel cover for 1 or 2 lives?

Firstly, congrats! Our insurance only covers the person named in the Certificate of Insurance. Note that the policy does not cover claims arising from pregnancy or its complications.

Will I be getting physical copy of the policy that I have just purchased via MSIG Online?

Your Certificate of Insurance/ePolicy will be emailed to you since our entire process is done online – it’s faster, easier and also paper-less! So it is important to ensure that your email address is accurate.

What are the payment options available?

We accept Visa & Mastercard (both credit and debit).

Can I buy this insurance online with a supplementary credit card?

Yup, you can.

I'm working in the USA right now - can I still buy the insurance?

You’ll need to live in Malaysia for a minimum of 40 weeks out of 1 year to be eligible to purchase this insurance. For more details, download the Product Disclosure Sheet (PDS) available in the More Info Section of your chosen product.

Who should I contact if I have problem with my transaction?

If you encounter any problem with your transaction via Visa, Mastercard, FPX or Boost eWallet, you can contact us here to address the issues. Alternatively for Boost eWallet, you can also contact Boost at support@myboost.com.my

Can I get a refund if I'm not happy with the plan?

Please refer to the Product Disclosure Sheet (PDS) for refund terms & conditions.

Can I cancel the policy?

Please refer to the Product Disclosure Sheet (PDS) for cancellation terms & conditions.

Do I need to type in my details again if I'd like to buy again in the future?

Yes, you'll need to - it's for the greater good, really! We don't keep any of your personal details in accordance to the Personal Data Protection Act 2010 and other security reasons.

Help! I made a mistake on my personal info when I was buying insurance.

Don't worry, just contact us here.

How do I know that it's safe to buy insurance online? Will my personal info be secured?

Protecting your personal info is very important to us and there are several security features installed to ensure that your data is safe. Check out our Privacy Policy in the Terms of Use to find out more.

How do I make a claim?

You can submit your claim notification:

1. online for all MSIG Online products; or
2. by providing us with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to our office as soon as possible.

Please click on the respective product tabs above for instructions on submitting a claim via - written notice.

If you have any clarification or need assistance, please contact MSIG Customer Service Hotline or any MSIG Branch.

How do I track the status of my claim?

Once a claim has been made, you’ll receive an email acknowledgement. The email lists all the necessary documents needed to support the claim and other details.

How fast can MSIG settle my claim?

Depends on the type of claim, the turnaround time for example, death/theft claim will be longer than a smaller type of claim. Be assured MSIG is committed to fair and prompt settlement of claims.

If the worst happens, where does my policy moneys go if I did not elect a nominee?

If no nominee was elected, we'll pay the policy moneys to your lawful executor (the person you named as such in your Will) or administrator (if you don't have a Will, this is the person who has been granted administration of your estate by the Court).

If there is no lawful executor or administrator, we will follow Section 6 of the Distribution Act 1958 and pay the policy moneys to your spouse, child or parent.

It can get pretty complicated, which is why we always recommend you to elect a nominee.

What happens if I did not elect a nominee, and I did not have a spouse, child or parent at the time of my demise?

If your policy moneys is not more than RM100,000, we may pay it (without a need for grant of probate, letters of administration or distribution order) to a person that we deem entitled to the policy moneys under your Will (if any) or under any law relating to the disposition of property. A person can also be deemed entitled if he/she is named as an executor in your Will, or has the consent of all your lawful beneficiaries to be administrator to your estate.

If the policy moneys is more than RM100, 000, we may then firstly pay RM100, 000 to the person referred above and the balance of the policy moneys to your lawful executor or administrator.

Confused? Take the stress away and elect a nominee instead.

Help! I made a mistake with my nominations. I need to change it.

No problem, just contact us here. Please include your Certificate of Insurance Policy number, name, IC number and highlight the nominee changes that you want to make.

What do I need to do if there are changes to my contact and other details?

If there is any change in your contact or other details, please contacts us here as soon as possible to ensure that all correspondences reach you in a timely manner.

If I have an enquiry on this product or any other questions, who should I refer to?

Just contact us here with your question and we'll get you an answer!

How do I lodge a complaint if I am unhappy with the product or services?

If you have a complaint about our products or services, or you are not satisfied with the rejection or offer for any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.